Your audience is in good hands.
Customer Support
Leave it to us to deal with any inqiries from your users.
-
Live Support Portal
Get quick responses in real-time from our dedicated support staff.
- Luma prides itself on our white glove approach to customer support. Whether you’re hosting a one-time event or you have an evergreen channel, our support team is on standby to help your users with whatever they need. - Submit a ticket to our portal whenever you need help and we’ll get back to you as quickly as possible. - Get near-instant responses on live event days. -
Real people, not bots
Our team is always happy to help.
- When you submit a request on our customer support portal, your concerns will always be read and responded to by a real person, not a bot. Our professional support team is here to help you in a friendly and efficient manner, whenever you need it. - We’re here to open a dialogue about your experience. - If we don’t have the answer, we’ll make sure to find you someone who does. -
Engagement tool
Use our engagement tools to connect with your people whenever you want.
- With engagement tools like live chat, surveys, and polling, it’s easy to interact with your guests on Luma. - Get to know your virtual attendees by asking group questions throughout your live event. - Use polls and surveys to boost audience participation.
1,000,000+
Users served on the Luma Platform
Across 50 U.S. States & 79 countries and territories.
We use LeaderPass by Luma for our global events, serving tens of thousands of attendees, and is our preferred live hybrid event platform. It provides our 250+ Host Sites with a virtual solution that is easy to use and represents John Maxwell's brand with excellence.
Stephanie Holcomb, Director of Events, MAXWELL LEADERSHIP & EQUIP Leadership, Inc.
50k live virtual attendees • 265 virtual host sites
Let us show you.
The power and beauty of onluma can only be experienced. Allow us to give you access.
Request a demo
The world s onluma.
Many thanks to the entire team for your partnership in helping HAP deliver on a very successful Leadership Summit last week. Our CEO shared with us that during the executive session of our board meeting, the members just wanted to talk about how great the new platform is.
Daneen Schroder, Vice President, Member Services & Business Development, The Hospital and Healthsystem Association of Pennsylvania
We needed a solution to support our clients when events began to cancel due to the pandemic. To date, we've introduced onluma's Leaderpass product to dozens of clients who have had thousands of attendees use their platform. Literally 100% positive success, only good things to say about the experience. These guys are truly second to none in providing premiere virtual event solutions.
Richard Schelp, Co-Owner and President, Executive Speakers Bureau, Memphis, TN
We've worked with this team for 7 years now, co-producing events, and trusting the onluma platform with some of our most valued clients. They will deliver and take care of you.
Emma Pitts, Owner, PullSpark Production Company, Atlanta, GA